Loveglass E-Commerce Solution
Loveglass UK supplies to the growing coloured glass wall covering market here in the UK.
They don’t have showrooms or any retail operation other than sales via their web site www.loveglassuk.com
Rich Internet Application (RIA)
Loveglass approached Protean Systems to develop an E-Commerce website.
A suite of RIA components was built to service loveglass customers and administer the complete order process.
Protean has built a top-class website we are proud of along with a management system that collates and helps manage each visit to the companies site. We believe our service gives the customer what they want, they receive an automatic 'Thank You' email for enquiring and an automated written quotation within half an hour.
John Mortimer, Director - Loveglass
Public Website
The public website informs visitors of Loveglass products.
A visitor may then specify glass, receive a costing and place an order.
Click to zoom image Quotation Wizard
The client uses the wizard to specify glass colours, dimensions and options such as metallic.
A quotation is calculated and displayed.
An order can then be paid for using PayPal or any major credit card.
Emails are automatically sent to the client and internal staff.
Colour Designer
This component lets the client colour-match kitchen cabinets and walls to give a good idea how colours can work with each other.
Generating the Website Traffic
From day one, a pay-per-click Google campaign was implemented to drive client traffic to the public website.
A significant numbers of visitors was achieved from a modest campaign budget.
In addition a parallel Search Engine Optimisation (SEO) is moving loveglass products to the top of the listings for the appropriate keywords.
Loveglass now have a thriving web business on which they are planning further expansion.
Management Website
The management website allows loveglass staff to administer all orders and enquiries which originate from the public site.
Click to zoom image Email Communications
Email is central to the Loveglass communication process.
Emails are generated instantly through the use of standard templates.
Client invoices and supplier purchase orders are created and sent in seconds.
All email correspondence is stored in the site database.
Click to zoom image Orders and Payments
Loveglass orders can be created and updated at any time in the management application.
The system re-calculates order totals and Vat on order updates.
Payments are recorded and a full accounts audit trail is stored in the database.
Management Reports
Reports can be quickly created in detail or summary layouts.
Reports can be exported to other packages such as Excel or PDF.
Criteria can be set to filter the information that is displayed such as orders for a range of dates.